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Terms and Conditions

Last Updated:December 2023 

  1. Acceptance of Terms

By accessing and using the website of Oak & Olive d.o.o. (“we,” “us,” or “our”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use this website.

  1. Definitions
  • “Website” refers to the online platform operated by Oak & Olive d.o.o.
  • “User” refers to any person who accesses or uses the website.
  1. Use of the Website

3.1. You must be at least 18 years old to use this website. By using the website, you warrant that you are at least 18 years old.

3.2. You agree to use the website only for lawful purposes and in accordance with these Terms and Conditions.

  1. Privacy Policy

4.1 Your use of the website is also governed by our Privacy Policy, which can be found on this website. By using the website, you consent to the terms of our Privacy Policy.

  1. Intellectual Property

5.1. All content on this website, including text, graphics, logos, images, and software, is the property of Oak & Olive d.o.o. and is protected by copyright and other intellectual property laws.

5.2. You may not modify, reproduce, distribute, or display any part of this website without our prior written consent.

  1. Product Information

6.1. Although we strive to present precise and current information about our products, we cannot assure the accuracy or completeness of such information. Your reliance on the material is at your own risk. We retain the right to modify the contents of the site, but we are not obliged to update the information. Monitoring any changes to our site is your responsibility.

6.2. Product images are for illustrative purposes only and may not exactly represent the actual product.

6.3 We do not guarantee that the products, services, information, or other materials purchased or obtained by you will meet your expectations in terms of quality, nor do we assure that any errors in the service will be rectified.

6.4 Product descriptions and pricing are subject to change at any time without prior notice, solely at our discretion. We retain the right to discontinue any product at our discretion. Any offer for a product or service on this site is void where prohibited.

  1. Handmade Disclaimer 

7.1 A majority of Oak & Olives products are handmade by skilled artisans. 

7.2 Due to the nature of hand craftsmanship products will show slight imperfections, variations in sizes and no two products will be alike. Each product is unique. 

7.3 The slight blemishes and differences in products are not flaws, they are a part of the handmade process. 

  1. Order Acceptance and Pricing

8.1. Your placement of an order on this website constitutes an offer to purchase the products or services in the order.

8.2. We reserve the right to refuse or cancel any order for any reason, including errors or omissions in product descriptions or pricing.

  1. Payment

9.1. Payment for orders can be made through the methods specified on the website.

9.2. Prices are listed and are inclusive of applicable taxes unless otherwise stated.

9.3 You commit to supplying up-to-date, comprehensive, and accurate purchase and account details for all transactions conducted on our store. It is your responsibility to promptly revise your account and other information, such as email address, credit card numbers, and expiration dates, ensuring that we can finalise your transactions and reach out to you as necessary.

  1. Shipping and Delivery

10.1. Information about shipping and delivery is available on the website. We aim to deliver products within the specified timeframe, but we do not guarantee delivery dates.

10.2. Risk of loss and title for products pass to you upon delivery. 

  1. User Comments, Feedback and other Submissions 

11.1 We may edit, copy, publish, and use any comments you submit. We may monitor, edit, or remove content deemed objectionable. Your comments must not violate third-party rights.

  1. Erros, Inaccuracies, and Omissions 

12.1 We reserve the right to correct errors, inaccuracies, or omissions and change or update information. We are not obligated to update information except as required by law.

  1. Prohibited Uses

13.1 You are not allowed to use the site or its content for any unlawful purpose, solicit participation in unlawful acts, violate regulations or laws, infringe on intellectual property rights, harass, abuse, or discriminate. 

13.2 You must not submit false information, upload viruses, collect personal information, engage in spam, or interfere with security features. 

13.3 We reserve the right to terminate your use for prohibited activities.

  1. Disclaimer of Warranties, Limitation of Liability

14.1 We do not guarantee uninterrupted, timely, secure, or error-free service. Your use of the service is at your own risk, and we may remove or cancel it without notice. 

14.2 The service and products are provided “as is” without warranties, and we are not liable for any damages, including lost profits or data. Our liability is limited to the maximum extent permitted by law.

  1. Indemnification

15.1 You commit to indemnify, defend, and absolve Oak & Olive d.o.o., along with our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, against any claims or demands, including legal fees, arising from your breach of these terms or violation of laws or third-party rights.

  1. Severability 

16.1 If any part of these Terms and Conditions is found to be unlawful, void, or unenforceable, that part will still be enforced to the fullest extent allowed by law. The unenforceable portion will be considered separate from these Terms of Service, and this determination will not impact the validity and enforceability of the remaining provisions.

  1. Termination

17.1 Obligations prior to termination survive. Either party can terminate, and we may terminate for non-compliance.

17.2 Termination doesn’t waive liability for amounts due. We can deny access to our services.

  1. Entire Agreement 

18.1 Our failure to exercise or enforce any right or provision of these Terms and Conditions does not waive that right or provision.

18.2 These Terms and Conditions, along with any policies or operating rules posted on this site or regarding the Service, constitute the entire agreement between you and us. They govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of the Terms and Conditions).

18.3 Any ambiguities in interpreting these Terms and Conditions shall not be construed against the drafting party.

  1. Modifications to Terms

19.1 We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically.

  1. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Privacy Policy of Oak & Olive d.o.o. 

This Privacy Policy outlines the procedures through which (referred to as the “Site” or “we”) collects, utilises, and discloses your Personal Information in the context of your visits to the Site or when making purchases.

Collecting Personal Information

When you access the Site, we gather certain information about your device, interactions with the Site, and details necessary to process your purchases. Additional information may be collected when you contact us for customer support. We collect the following information:

  1. Device Information

1.1 Purpose of Collection:

 Ensure accurate loading of the Site and perform analytics for usage optimisation.

1.2 Source of Collection

 Automatically collected through cookies, log files, web beacons, tags, or pixels when accessing our Site.

1.3 Disclosure for Business Purpose

Shared with our processor.

1.4 Personal Information Collected

Version of the web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and Site interaction details.

  1. Order Information

2.1 Purpose of Collection

Provide products or services, process payments, arrange shipping, furnish invoices, and/or order confirmations. Communicate with you, screen orders for potential risk or fraud, and provide information or advertising per your preferences.

2.2 Source of Collection 

 Information provided by you.

2.3 Disclosure for Business Purpose: 

Shared with our processor.

2.4 Personal Information Collected:

Name, billing address, shipping address, payment information (credit card numbers, email address, and phone number).

  1. Customer Support Information

3.1 Purpose of Collection

Provide customer support.

3.2 Source of Collection

 Information provided by you.

3.3 Disclosure for Business Purpose

Not specified.

3.4 Personal Information Collected

 Not specified.


We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to assist in providing services and fulfilling contracts with you.

Behavioural Advertising

We use Personal Information to provide targeted advertisements or marketing communications we believe may interest you. 

Using Personal Information

We use your Personal Information to provide services, including offering products, processing payments, shipping orders, and keeping you informed about new products, services, and offers.

Lawful Basis

If you are a resident of the European Economic Area (EEA), we process your Personal Information based on lawful bases, including consent, contract performance, legal obligations, protection of vital interests, public interest tasks, and legitimate interests.


We retain your Personal Information for our records unless you request erasure.

Automatic Decision-Making

Residents of the EEA have the right to object to processing based solely on automated decision-making, which includes profiling. Limited automated decision-making is used by our processor to prevent fraud without significant legal effects on you.


Cookies are used to enhance your browsing experience and gather information on Site usage. Types of cookies include functional, performance, advertising, and social media or content cookies.

This document serves as the Privacy Policy for Oak & Olive d.o.o. and is effective as of the last update date provided.